IFOLO Electric Butter Churn – Fresh Butter in Minutes with One Touch (Ribbed Glass Jar)

We currently ship within the United States only.

1.Shipping Coverage

We currently offer shipping to:

• The 48 contiguous U.S. states
• Washington, D.C.
• Alaska
• Hawaii

At this time, we do not ship to the following U.S. territories, military regions, or associated areas:

• American Samoa
• Federated States of Micronesia
• Guam
• Marshall Islands
• Northern Mariana Islands
• Palau
• Puerto Rico
• U.S. Virgin Islands
• Armed Forces Americas (AA)
• Armed Forces Europe (AE)
• Armed Forces Pacific (AP)

If your shipping address is located in one of the above areas, your order may not be processed or may be canceled.

2.Shipping Options & Rates

48 Contiguous U.S. States + Washington, D.C.

We currently offer the following shipping options:

• Standard Shipping — Free
• Expedited Shipping — $8.00

Alaska & Hawaii

For orders shipping to Alaska and Hawaii:

• Standard Shipping — $10.00
• Expedited Shipping — Not Available

Available shipping methods at checkout may vary depending on your shipping address and product availability.

3.Order Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed.

Please note:

• Orders are not processed or shipped on weekends or U.S. holidays
• During peak seasons, promotional events, or high order volume periods, processing times may be slightly delayed

If there is a significant delay in processing your order, we will contact you by email.

4.Estimated Delivery Time

Estimated delivery times begin after your order has been processed and shipped.

Estimated Delivery Windows

• Standard Shipping: approximately 5–12 business days
• Expedited Shipping: approximately 3–5 business days
• Alaska & Hawaii Standard Shipping: approximately 5–12 business days

Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to:

• Carrier delays
• Weather conditions
• Remote delivery areas
• High seasonal shipping volume
• Other circumstances beyond our control

5.Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow 24–48 hours for tracking information to update after shipment.

6.Incorrect or Undeliverable Addresses

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delays, lost packages, or delivery issues caused by:

• Incorrect or incomplete shipping addresses
• Failed delivery attempts
• Refused deliveries

If an order is returned to us due to an address issue, additional shipping charges may apply for reshipment.

7.Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

While we will do our best to assist you, please note that once an order has been handed over to the shipping carrier, delivery timing and handling are largely outside of our control.

8.Shipping Restrictions

Some products may have shipping limitations based on:

• Delivery location
• Carrier restrictions
• Inventory availability

If a shipping restriction applies to your order, we will notify you as soon as possible.

9.Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect once posted on this page.

10.Contact Us

If you have any questions about this Shipping Policy or need any help, please contact us at:

Email: info@ifolokitchen.com

Return, Exchange & Refund Policy

Thank you for shopping with IFOLO Kitchen.

We truly appreciate your support and are delighted that you chose our products. We are committed to making your browsing, evaluation, and purchasing experience as smooth and enjoyable as possible.

If you experience any issues with an order placed on this website and need to request an order cancellation, return, exchange, or repair service, please contact our customer service team at:

Email: info@ifolokitchen.com

Please make sure to contact us first and include details such as your issue and order number so that we can properly assist you.

We are unable to process any return packages sent back without prior communication and authorization.

Order Cancellation

If you would like to cancel your order, please contact our customer service team by email as soon as possible.

1. If you contact us before your order is shipped:

Since most orders are processed and shipped on the same day, please contact us promptly. We will do our best to intercept the shipment before it is dispatched.

For standard products, cancellations made before shipment will incur no fees, and your refund will be processed promptly.

2. If you contact us after your order has been shipped:

In many cases, we are unable to intercept orders that have already been dispatched. In this case, the package will need to be delivered and signed for before being returned by you.

If the package has already been shipped (based on our internal shipping system status, not the order page status), you will be responsible for the return shipping cost.

Returned items must be:

• in good condition,
• returned in the original packaging we provided, and
• accompanied by the original proof of purchase.

Once we receive the returned package, we will process your refund.

30-Day Risk-Free Return & Exchange Policy

Please inspect your order immediately upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us right away so we can evaluate the issue and make it right.

1. Quality-related issues within 30 days

Within 30 days of receiving your product, if there is a quality issue not caused by human factors, including:

• damage,
• defects,
• missing parts, or
• incorrect or missing items,

we will provide free return or exchange service.

2. Returns or exchanges for personal reasons

If the return or exchange is requested for personal reasons, the customer is responsible for the return shipping cost. The exact shipping fee depends on the courier service you choose.

Personal reasons include, but are not limited to:

• you no longer like the product,
• dissatisfaction with the size or weight,
• incompatibility with your other devices, etc.

If the item you received is damaged or incorrect due to our error, you will not be responsible for any shipping costs related to the return or exchange.

1-Year Warranty

All products purchased from the IFOLO Kitchen website are covered by a 1-year warranty and lifetime technical support, so you can shop with confidence.

What is covered under warranty?

If your product develops a fault during the warranty period due to a quality issue and not due to misuse or accidental damage, we may offer one of the following at no additional charge:

• free return service,
• free repair service, or
• replacement with a new product.

What is not covered under warranty?

The warranty does not cover damage caused by:

1. Human factors, natural disasters, or other external causes;
2. Failure to use the product according to the instructions, abuse, or misuse;
3. Any alteration or modification made to any part of the product.

How to Return a Product

If you would like to return a product, please follow the steps below:

Step 1: Contact our customer service team before returning

Please contact our customer service team before sending anything back.

We will reply within 24 hours with return instructions.

Contact Email: info@ifolokitchen.com

Step 2: Prepare your return package

After receiving confirmation from our customer service team, please prepare your package and make sure to follow these requirements:

1. Include your order number inside the package.
   You may print the order details page or write the order number on a note and place it inside the package.
2. Include the original proof of purchase.
3. Return the product using the original packaging we provided.
4. The product must be in good condition and undamaged
   (except for defective items, as applicable).
   Please note that damaged items that are not due to product defects may not be eligible for a refund.

Step 3: Send us your tracking number

After shipping the package, please contact our customer service team and provide your return tracking number.

We will track the shipment and process your refund within 5 business days after receiving and inspecting the returned package.

How to Request a Repair

If you would like to request a repair, please follow the steps below:

Step 1: Contact our customer service team before sending the product

Please contact our customer service team before sending your product for repair.

We will reply within 24 hours and provide repair instructions.

Contact Email: info@ifolokitchen.com

Step 2: Ship the product to the designated repair address

Please securely pack the product and include your order information.

You may print the order details page or include a note inside the package.

Step 3: Repair timeline

Repair service usually takes approximately 14–45 days.

For updates on the repair progress, please contact our customer service team.

Step 4: Return shipment after repair

Once the repair is completed, we will contact you by email to arrange the return shipment of your product.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund request has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:

Email: info@ifolokitchen.com

Important Notice

This policy and the customer service email listed above apply only to orders placed through this website.

If your order was placed through another e-commerce platform or retail store, we will still do our best to help you and provide support whenever possible for a better customer experience.

However, if the issue falls outside of what we are able to handle directly, you may need to contact the platform or store where your order was placed.

We may also try to help coordinate communication between you and the relevant sales channel’s customer service team, but the final service provided will be subject to the policies and service terms of the platform or store where your order was actually placed.

Customs Duties and Cross-Border Shipping

For international returns or exchanges, additional customs duties or import charges may apply depending on your country or region. Please consult your local customs office for more information.